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Customer Service
- Our #1 Select Protea Guarantee
- Business Program
- Shipping Policies
- Secure Shopping
- California Sales Tax
- Contact
- Our #1 Select Protea Guarantee
- Every effort is made to ship only the freshest, best quality (#1 Select Grade) Protea blooms and 'Cape Greens'. If, for any reason, you are not satisfied with our flower quality, immediately contact us at (760)259-2001 or through our Feedback Page. If we do not hear from you within 7 days from delivery, we will accept that your are pleased with your purchase.
- Business Program
- These exceptional Protea flowers of unsurpassed quality and beauty, are ideal for displays in business reception areas, hotel and restaurant lobbies and any high traffic areas where you want to attract attention. To qualify for our Business Program, initially you have to sign up for three (3) months. You will be contacted via e-mail during the third month to ensure your absolute satisfaction and, if in mutual agreement, your service will be continued on a monthly billing cycle.
- Shipping Policies
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Protea Flower Bouquets
To ensure the freshness of our Protea Bouquets, we use FedEx to ship our bouquets. We offer three shipping methods. 1) FedEx 2nd Day. This is the most economical and preferred method, and 2) FedEx Standard Overnight. Each box weighs 8 pounds and measures 32" x 7.5" x 6". A larger and heavier box is used for shipping the 24 count Protea Table Arrangements. DiscoverProtea.com issues a Signature Release to FedEx and as soon as your shipment is delivered, you will receive an e-mail from FedEx as delivery confirmation. At present we are unable to deliver outside of the United States due to Agricultural Regulations. FedEx does not deliver to P.O. Boxes and before shipping to hospitals, be sure to check that they accept flower deliveries. Although we pack our flowers with icepacks to ensure the flowers stay cool, DiscoverProtea.com cannot be responsible for delivery delays due to wrong addresses, extreme weather conditions, acts of God, acts of terrorism, government mandated agricultural inspections or delays at Customs Inspection Points. All changes to orders within 48 hours may result in additional charges, but we will do our best to accommodate you.
Our flowers are NOT shipped the same day that they are cut, they are refrigerated overnight to eliminate the 'field heat' to extend the vase-life of the Protea Bouquets. Therefore, a two day lead time is necessary to complete all orders. Protea Bouquets ordered on Monday will be delivered on Wednesday, and so forth. Orders placed on Thursday, Friday, Saturday and Sunday, will be shipped on Monday.
Please Note: Not all Protea varieties are available year round and we cannot deliver on a Saturday or on a Monday. Tuesday deliveries have to be shipped FedEx Standard Overnight.
Protea Seed, Gem Squash Seed and Boer Pampoen Seed
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund. For a refund, items must be returned within 30 days of purchase in original condition. It is unacceptable to return Protea Starter Packs, Protea Botanical Print or Protea Greeting Card with the shrink-wrap removed. Due to agricultural restrictions, we cannot ship seed outside of the United States. We obtain a Phytosanitary certificate to import the seed into the United States of America, and in order to re-export, another Phytosanitary certificate is required by the importing country. We will put international buyers in contact with our supplier directly. Please contact us by email. - Secure Shopping
- Security remains the primary concern of on-line consumers. This is a VeriSign Secure Site. This e-commerce site is powered by Magento. We accept Visa, MasterCard, Discover, American Express and PayPal. Once an order is placed, the credit card authorization occurs through Authorize.net that provides an Internet Protocol (IP) payment gateway service that enable merchants to authorize, settle and manage credit card transactions securely through Secure HTTPS/SSL encryption. Your purchase form DiscoverProtea.com will appear on your credit card statement as 'Protea Media Management'. When placing an order, you are automatically enrolled to receive our monthly newsletter - Proteaceae 101. In accordance with the US Anti-Spam legislation, if you do not wish to continue to receive this newsletter, follow the opt-out instructions at the bottom of the e-mail.
- California Sales Tax
- To simplify matters, all shipping and handling charges are included in the price the price of our #1 Select Designer Grade Protea Bouquets. Unavoidable, we cannot include Sales Tax as it is only applicable to purchases within the State of California. During checkout, 8.75% Sales Tax will be collected on behalf of the California Board of Equalization on all purchases shipped to an address within the State of California.
- Contact
- We may be contacted at the following address:
Cape Flower Fields
Eugene and June Brill
29115 Valley Center Road Ste K # 166
Valley Center, CA 92082
